I needed to have a moment to contact out the superb consumer service Connie Sanders as part of your Dallas Workplace gave my wife and I in an exceedingly annoying problem. Connie went earlier mentioned and over and above to make certain we had been looked after and her standard of focus to repairing our hassle crammed day was remarkable, she single handedly restored my religion inside your Firm and he or she justifies congratulations with the function that she does.
consumer service agent in the “technologiesâ€/web staff named lisa really HUNG UP on me when i was speaking. i’ve never ever had such a weak knowledge just before. she was particularly impolite in advance of hanging up.
I have flown your airline 2 situations in the last twelve months and experienced one particular dude that actually works for me to fly previous 7 days on a non halt flight you fellas can’t even have a non prevent flight by the due date.
When I arrived in Newark, AA knowledgeable me that the ticket agent had failed to “scan†my bag, and Because of this, even at seven:00 p.m., they could not prepare for my bag for getting on A further flight to Newark that evening.
Find challenges speaking to AA reservation by phone, its usually chaotic and unattainable to speak to the reservation employees, as soon as contacted. Would like to speak by e mail, be sure to give me an e-mail deal with of Ecuador Reservation Department. Quite a few thanks.
I have provided an posting that outlines your firm as being the worst airline within the marketplace which is not something to be proud of. Dependant on my working experience I'll say that I am by no means going to fly with your organization all over again, and neither will everyone I know. I have by now publically introduced my frustrations using your airline on every one of the social networking web pages.
I Hope factors don’t get cancelled with the last second. Myson is a storm watcher, and is also apprehensive as I'm. My Mother is obtaining operation following 7 days and expects me there Risk-free and sound. Please hold that in mind. I'm going to do my share of praying and hope this may exercise.
on oct,21 I was returning household from dallas tx to Greensboro n.c. on fligt aa3071 while on my assigned seat a cockaroach was during the front seat in front of me the person sitting down next to me observed it to we called the fligt atendent and wouldn't occur untell quite a few calls for her focus the brot a man to come Check out an just said its ok and remaining we had to experience the many way home asking yourself exactly where that cockaroach was and have been did it go it absolutely was a very discusting excursion but had to get it again residence .
Once we finished under-going Immigration and Customs and baggage and we experienced Wonderful problem locating the ONE AA Consumer Service person who was really challenging to cope with concerning the arrangements for your night time and upcoming morning. We realized that there were no lodge rooms obtainable. At 11.forty five pm he at last gave us a voucher for your 9AM flight the following morning along company website with a $12 voucher for foodstuff.
I was a passenger on yor flight AA2016 outside of Phil. airport on 4/9/16 and return flight AA1755 away from Atl. airport again to Phila. on 4/ten. My ticket was for an aisle seat with wheelchair guidance as a consequence of my handicap. Over the flight from Phila., I had an aisle seat. The youthful lady occupying the window seat was so significant she couldn’t fasten her seatbelt. She quickly fell asleep and commenced snoring loudly which ongoing for the whole flight. About the flight back, I'd my boarding pass was for an everyday seat. I tried to change seats within the kiosk , mainly because it indicated there have been more seats in the principle cabin region with no accomplishment. My son and daughter-in-regulation have been denied gate passes to help me get down to the airplane as well as ticket agent was really disagreeable. I made an effort to enhance within the boarding desk, then younger guy indicated my ticketwas for handicap in his Pc, he mentioned the cabin seats were being obtainable and tried to up grade me but devoid of achievement. Once i received again into Phila., I waited Just about 40 minutes to obtain through the airplane to baggage. This was by far the most humiliating and demeaning practical experience I've at any time had. In the event the wheelchair last but not least arrived, the woman commenced complaining about being forced to press me. She couldn’t get the wheelchair up the elevation.
I had been delayed on Monday feb fifteenth 2 times right before remaining cancelled and bumped to Tuesday. Though I was frustrated I understood. Then at 10:30pm I receive a textual content expressing my Tuesday flight was cancelled till Wednesday.
There exists a Center aged African American lady with a short hair Slice and Eyeglasses at your Philadelphia Airport area who refused to present me her full name Once i asked for it on account of her despicable Mindset. She ultimately explained to me her identify was “D†and hid her identify badge as she stated this. “D†does not deserve a task in purchaser service and particularly not within your firstclass sign in region where I encountered her. As I rushed earlier the very long TSA line to the self service ticketing counter with only forty minutes till my flight departed I used to be pleased to find out there was a free of charge kiosk. I began to retrieve my reservation and halfway via this process “D†walked around me and explained “This is often for first class travellers only†I appeared up in the display screen bewildered for the reason that there wasn’t any signal or indicator that the kiosks have been firstclass kiosks and On top of that I puzzled how “D†realized I was or wasn't firstclass and why she would make these types of an assumption. I replied “Justification me?†“D†condescendingly said “These kiosks are for first-class travellers onlyâ€.
I will say she(AA) observed a later on flight for me on One more airline,which I so appreciated,but she surely could have a lot more enjoyable in working with me.
I was to tell you of my not so pleasurable expericences together with your airline, and requesting a refund of my flight. To start with I used to be suppose to be about the 7:55am flight from Gulftport,MS.